Effective date: April 24, 2024
This Privacy Policy outlines how Robocall Guard ("we," "our," or "us") collects, uses, and safeguards your personal information when you interact with our services, which include our website, mobile applications, and any related online platforms (collectively referred to as "Services"). We are committed to protecting your privacy and ensuring transparency in our data handling practices.
Robocall Guard specializes in providing information and resources to help you protect yourself from unwanted robocalls, spam messages, and other unsolicited communications. Our services are intended to raise awareness of your rights and offer general guidance on how to handle these unwanted communications. However, we do not offer legal advice or representation.
Robocall Guard collects personal information from users in various ways to provide the best service possible. Our primary aim in collecting this information is to help you better understand your rights regarding robocalls, identify potential issues, and guide you through the process of handling unwanted communications. The following are the types of information we collect, along with their sources and how we use them:
The personal information we collect serves several purposes, including:
We do not sell or share your personal information with third parties for commercial purposes. Our primary focus is to use this information to enhance your experience with Robocall Guard and ensure you are informed about your rights. If you have any questions about the information we collect or how we use it, please contact us at support@robocallguard.com. We are here to address any concerns you may have and ensure your privacy is protected.
At Robocall Guard, we collect information from various sources to provide and enhance our services. Some of this information comes from you directly, while other data is collected as you interact with our app. We also obtain information from our business partners, like vendors, and other third parties. Here's a breakdown of the sources from which we collect data and the purposes for which we use it:
When you use Robocall Guard, we may collect the following types of information directly from you:
and block robocalls.
We may also collect information from trusted business partners, such as vendors, data controllers, and previous owners. This information is typically related to our services and is used to ensure compliance, improve user experience, or manage accounts. Additionally, if you use third-party services that integrate with Robocall Guard, such as social media platforms or email providers, we may collect information from these sources to enhance your experience.
Robocall Guard is committed to using your personal information responsibly, ensuring that it is used only for its intended purposes. We are dedicated to safeguarding your privacy while providing services that help you understand your rights regarding robocalls and guide you through the process of managing them. Here's a detailed breakdown of how we use your personal information:
Robocall Guard values your privacy and is committed to protecting your personal information. We do not sell your personal information to third parties. However, there are certain circumstances under which we may share your information with trusted third parties. This clause outlines those situations, emphasizing our commitment to confidentiality and compliance with applicable laws.
Robocall Guard is committed to transparency in how we share your personal information. If you have questions about our information-sharing practices or wish to know more about our third-party relationships, please contact us at support@robocallguard.com. We are here to address your concerns and ensure that your information is shared responsibly and in accordance with this privacy policy.
At Robocall Guard, we value your privacy and are committed to respecting your rights regarding your personal information. Below is a detailed outline of your rights and how you can exercise them:
or if the information is no longer needed for the purposes it was collected. Please note that some data may be exempt from deletion due to legal or regulatory requirements. To request deletion, contact us at support@robocallguard.com. We will evaluate your request and inform you of any exceptions that apply.
Robocall Guard is committed to safeguarding your personal information. We implement a range of security measures designed to protect against unauthorized access, use, or disclosure. Our security practices include:
in ensuring your data is secure. We encourage you to use strong passwords, update them regularly, and avoid sharing your login credentials with others. Be cautious of phishing attempts and report any suspicious activity to us.
Our services may include social networking features, allowing users to interact with each other and share certain content on various social media platforms. Additionally, we might use thirdparty platforms to manage or publish parts of our Services. When you use these social features, we may collect or share information about you, subject to this Privacy Policy. Note that we do not share call recordings with these platforms. However, some third-party social media or blogging platforms may have their own privacy policies that detail how they collect, use, and protect your information. By using any social features, you agree to their respective privacy policies and terms of use.
If you choose to interact with us or other users through social media features on our websites or mobile applications, like chat or comment sections, this information could become publicly available. For your security, avoid sharing sensitive information such as passwords, social security numbers, or payment card details through these communication channels. We reserve the right, but not the obligation, to monitor user communications for security, quality control, or training purposes. We may also remove content that we consider inappropriate or in violation of our terms of service, at our discretion.
Robocall Guard follows a comprehensive approach to data retention, ensuring that personal information is retained for appropriate periods based on its intended use and legal requirements. Below is a detailed explanation of our data retention policies:
Personal information used for customer support, account management, and legal compliance is typically retained for three to ten years, depending on the nature of the data and applicable regulations. This allows us to maintain records for audit, compliance, and legal purposes, ensuring we meet all relevant obligations.
Call-related data, including call recordings, transcripts, and other associated information, may be retained for up to six months from the date of creation. After this period, the data is automatically deleted or anonymized. If you wish to keep call data for a longer period, we recommend you download or back up the information to a secure location.
If you subscribe to our services, we may retain subscription-related data for the duration of your subscription, plus an additional period for auditing, record-keeping, or legal compliance. This additional retention period varies based on applicable regulations and our internal data management policies.
After the specified retention periods, personal information is either securely deleted or anonymized, ensuring that it cannot be reconstructed or used to identify you. If you are no longer using our services and would like to request the deletion of your data, please contact us at support@robocallguard.com. We will process your request and confirm once the data has been deleted.
Certain personal information may be subject to longer retention periods due to specific legal, regulatory, or contractual obligations. In such cases, we will retain the data as required by law, and upon expiry of these obligations, the information will be deleted or anonymized.
In this section, we explain the legal foundations that justify our processing of personal information. We rely on several key grounds, depending on the context and purpose for which we are processing your data. In some cases, we have a "legitimate interest" in processing personal information. This means we have a reason to use your data that aligns with running our business and providing our services effectively. Examples of our legitimate interests include:
We may also need to process personal information to establish, exercise, or defend against fraud, unlawful activity, legal claims, or other liabilities, including by enforcing our terms and conditions. Additionally, certain laws specifically permit or require us to process personal information. This can include compliance with regulatory or legal requirements. If we rely on your consent to process personal information, we will obtain that consent at the time we collect your data, and you may withdraw your consent at any time.
Your personal information may be transferred to countries other than the one where it was initially collected, depending on the requirements of our services. For example, if you are located outside of the United States, we may need to transfer your information to the United States. It's important to note that the countries to which we transfer personal information might not have the same data protection laws as your country of origin.
When we transfer personal information across international borders, we consider various legal frameworks and safeguards to ensure your data is adequately protected. We aim to comply with all applicable requirements to maintain your privacy and security.
Specifically, we may transfer personal information from the European Economic Area (EEA) to:
We aim to ensure that your personal information is treated with the same level of protection regardless of where it is processed or stored.
12. Online Privacy Choices and Rights
Mobile platforms offer permission systems for various types of device data and notifications, such as camera, microphone, and push notifications. You can adjust these permissions in your device settings to either grant or deny access to specific functionalities. However, be aware that limiting these permissions may affect the functionality of our services.
To stop all data collection from our app, you can disable call forwarding, deactivate your account through the app's Settings screen, and then uninstall the app using the standard process for your device. Keep in mind that uninstalling the app may not immediately remove all associated data from our servers, and if you reinstall the app on the same device, some data might be re-associated with your account.
If you receive commercial emails from us, you can opt-out at any time by following the unsubscribe instructions in the email. Please allow up to 10 business days for us to process your request, and note that during this period, you may still receive promotional emails. Additionally, even after unsubscribing from marketing emails, you'll continue to receive transactional or administrative messages related to our services.
Some of our apps may collect your device's precise location if you choose to opt-in. You can manage location preferences in the app settings or your device's settings. If you opt-out, certain features that require location data may be limited or unavailable.
Under Nevada's data protection laws (Chapter 603A), we do not sell covered information, and we have no plans to do so. If you want to be notified if we decide in the future to sell personal information covered by the Act, you can email us at support@robocallguard.com. If you change your email address, you are responsible for notifying us through the same email address.
We recognize that privacy laws are constantly evolving, and we are committed to respecting all applicable laws. As new state and international privacy laws emerge, we will adjust our practices to remain compliant. Advertising Opt-Outs
Some of our advertisers and service providers participate in the Digital Advertising Alliance (DAA) Self-Regulatory Program for Online Behavioral Advertising. To opt-out of interest-based advertising, visit DAA's website, or use the DAA's mobile app opt-out program. Even after opting out, you might still receive some targeted content, as opting out doesn't remove you from all advertising systems. Notification Preferences
If you enable notifications, we may send you offers and promotions about our products and features. You can opt-out of notifications through the Settings menu on your device or within the app. Note that certain critical notifications related to the functioning of our services may still be sent even if you opt-out of promotional notifications.
We employ various security measures to safeguard the personal information collected through our services. These measures are designed to ensure the security and integrity of the data. However, no security system is completely foolproof, and we cannot guarantee that information will be entirely free from unauthorized access, interception, or data breaches during transmission or storage. By using our services, you acknowledge and accept this risk.
When you correspond with us via email or through web-based forms (such as a "contact us" feature), be aware that these communications might not always be secure against unauthorized access or interference by third parties. Therefore, we cannot be held liable for any unauthorized disclosure of your information due to errors, third-party acts, or any other causes beyond our control.
If you create an account to use our services, you are responsible for keeping your account password confidential. It's crucial that you maintain this confidentiality and are aware that any activity occurring under your account is your responsibility. If you suspect unauthorized access to your account or password, contact us immediately.
In case we suspect a breach or other unauthorized access to your personal information, we may seek to notify you promptly. We will use the email address you provided in your account profile to communicate with you. Please ensure your contact details are current and correct. You can update your email address anytime through your account profile. In addition, you should regularly check your email (both inbox and spam/junk folders) to stay informed about any critical notices from us.
If we determine that notification is necessary, we may also post a prominent notice on our website or notify you through our mobile application. We encourage you to keep these notifications for your records by printing or saving a copy of the email or notice.
Robocall Guard reserves the right to update this Privacy Policy to reflect changes in our practices, services, or applicable laws. Below is an overview of how we manage changes to this policy and how they may impact you:
When significant changes are made to this Privacy Policy, we will update the "last updated" date at the top of the document. Additionally, we will notify you through our services or other appropriate means, such as email or push notification, to ensure you are aware of the changes.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of our services after such changes are announced constitutes acceptance of the new policy. If you disagree with the updated policy, you should stop using our services and contact us to discuss your options.
If the changes to this Privacy Policy are material and significantly affect your rights or how your personal information is used, we will take extra steps to ensure you are aware of these changes. This may include direct communication with you, such as an email or a notice on our website, detailing the changes and how they might impact you.
If you have concerns about the updated Privacy Policy or believe your rights have been impacted, you can also contact us at support@robocallguard.com for additional information or to request further clarification.
For your convenience, our services may contain links to external websites and other third-party content. These linked sites and content are not owned or operated by us, and they may have different privacy policies and practices. We are not responsible for the privacy practices, content, or security of these external sites. Before providing any personal information to such third parties, we strongly recommend reviewing their privacy policies to understand how your data may be used and protected. We do not endorse or guarantee the accuracy of information found on these thirdparty websites.
Our services are not intended for, nor do we knowingly collect information from, children under the age of 13 (or 16 in the European Economic Area, or older if required by applicable laws). If you are under 13 years old (or 16 in the EEA, or older if required in your jurisdiction), do not download, use, or access our services. If we learn that we have inadvertently collected personal information from a child under 13 (or 16 in applicable jurisdictions), we will take steps to delete that information as quickly as possible. If you are a parent or legal guardian and suspect that we may have personal information about your child under the specified age, please contact us at support@robocallguard.com
Parents and guardians are responsible for overseeing any account activity conducted by a minor on their accounts. We urge you to monitor children's online activities and take appropriate steps to safeguard their privacy and security.
Our goal is to maintain transparency and ensure you are informed about any changes to our Privacy Policy. We are committed to keeping your personal information secure and respecting your rights at all times. If you have questions, concerns, or feedback regarding our Privacy Policy or any other aspect of our services, please don't hesitate to get in touch. You can contact us via any of the following methods:
We value your input and will respond to your inquiry as promptly as possible. If you're contacting us via email, please ensure that your email settings allow you to receive our response and check your spam or junk folder in case our message is filtered there. If you need immediate assistance, we recommend using the phone number provided.
